Microsoft Teams to Get Apple CarPlay Support, Call Transfer Feature

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Microsoft Groups is getting an overhaul with new options like name switch between desktop and cellular, and Apple CarPlay help. Microsoft introduced that Groups will now provide a extra streamlined calling expertise. It added that individuals will have the ability to shift their calls between their cellular and desktop beginning early 2021. Apple CarPlay help will enable individuals to make use of their automobile’s built-in controls and Siri to position and reply calls.

In line with a blogpost by Microsoft, the Microsoft Groups enhancements are rolling out for enterprise and non-business prospects. Firstly, the app is getting vital calling parts — the dial pad, name historical past, voicemail, contacts, and settings right into a single location that may enable customers to shortly shuffle their contacts and simply place calls.

These utilizing Microsoft Groups on their desktops in addition to on telephones will have the ability to switch their calls from a desktop endpoint to a smartphone beginning early 2021. Furthermore, customers can now mix a number of calls via the Name Merge characteristic, which is now obtainable for each PSTN calls and VoIP calls.

Moreover, beginning in early 2021, customers will have the ability to modify settings in Microsoft Groups to cap the quantity of information that shall be used throughout video calls. So in case you are in an space that provides poor connectivity, you’ll be able to select low information mode to make a name. Microsoft can also be extending CarPlay help that may enable customers to position and obtain calls within the automobile utilizing the automobile’s built-in controls. They’ll additionally use Siri to position and reply calls.

Microsoft Groups to even have Spam Identification characteristic
Picture Credit score: Microsoft

Different options embody Spam Identification wherein Microsoft Groups will determine potential spam calls. Moreover, there may be an automated reverse quantity look-up characteristic whereby customers will have the ability to see the title of the caller once they obtain a name in addition to of their exercise feed and voicemail. Groups customers may also have the ability to save name recordings in OneDrive and SharePoint.

Along with the above-mentioned options, Microsoft Groups Enterprise prospects may also get further calling capabilities and workflows. Firstly, there’s a new collaborative calling functionality that may allow groups to combine name queues into a particular channel, “permitting for collaboration and data sharing earlier than, throughout, and after the decision”. This characteristic shall be rolled out in early 2021.

Microsoft Groups for Enterprise may also get contact centre options that may use presence and person APIs to seamlessly combine with Groups, permitting brokers to seek out the fitting colleagues to help. “Now, contact centre suppliers can apply for Microsoft certification of their options to supply prospects with the boldness wanted to handle vital buyer interactions,” reads the blogpost.


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