Fitbit Sense Users Getting Replacements for ECG Issue: Report

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Fitbit Sense smartwatch customers having points with ECG performance can reportedly get replacements from the corporate. The problem appears to be hardware-related and in keeping with the corporate, solely impacts a small variety of customers that it mentioned it has contacted. A person shared on the Fitbit discussion board, an electronic mail acquired from the corporate that claims a “{hardware} situation along with your system that might have an effect on its potential to work correctly”. Whereas the e-mail doesn’t clarify what the difficulty is, Fitbit reportedly confirmed that it was associated to ECG characteristic.

Fitbit Sense was launched in August and is the primary smartwatch from the corporate to come back with ECG performance. Now, as per a report by The Verge, Fitbit has shared that as a consequence of some {hardware} situation, the ECG app on lower than 900 Sense fashions can show an “inconclusive” consequence throughout readings. The corporate additionally shared that future Sense smartwatch fashions or every other Fitbit system haven’t had and won’t have this situation.

In a reported statement to 9to5Google, Fitbit mentioned, “We have now discovered a problem in a really restricted subset of our preliminary Fitbit Sense shipments — a number of hundred gadgets globally — that might trigger the ECG App to default to an ‘Inconclusive’ consequence throughout readings. We’re in a position to establish the impacted gadgets upon arrange and are instantly reaching out to those customers to supply them with a brand new substitute system freed from cost.”

The corporate is alleged to be contacting affected customers and one of many Fitbit Sense customers shared an electronic mail from the corporate on the official forums. “We recognized a {hardware} situation along with your system that might have an effect on its potential to work correctly. Please return the system to us. We’ll give you a pay as you go return label. To make sure the absolute best Fitbit expertise, we’re offering you with a substitute freed from cost. Please maintain all authentic equipment, akin to your charging cable and band. You will obtain a substitute system solely,” the e-mail reads.

Fitbit Sense lately obtained Fitbit OS 5.1 replace with assist for Google Assistant and enhancements to blood-oxygen monitoring options.


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